Bellevue Club Hotel
Bellevue, WA 98004
Phone: (425) 454-4424
Fax: (425) 688-3197
11/08/2007 Posted by dknabel
I do not recommend this place. Extremely disorganized. I find it hard to believe that they consider themselves a luxury hotel. I had planned one of their packages that included a spa treatment. Made the appropriate reservation in both places (hotel, and spa) well in advance. Upon arrival, we had to wait an hour past our check-in time. We were invited to stay in their tearoom. This only gave us less than an hour to get into our room and head to the spa for our treatment. As we were about to head down, I called to confirm our time, and the receptionist non-chalantly told me that she has no confirmed appointments. After a large amount of time trying to deal with this place, the manager in charge at the time called us 2 hours later and essentially told us that it was "kind of our fault", but did manage to reduce our price from $600 to $250. (although, they put a hold on my card for the $600 amount). Regardless, there was no apology, the romance package is a sham, and ultimately they ruined the anniversary weekend for my wife and I. The employees from the management down are incompetent. In hindsight, we should have left immediately and went down the road to a large name hotel to get better service. My opinion is DO NOT WASTE YOUR MONEY WITH THESE PEOPLE. Instead of Bellevue Club, it should read Bellevue INCOMPETENCE.
Pros: The rooms ARE nice, but you pay for them
Cons: Incompetent Service, Incompetent staff, complete waste of time
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