Woodinville Athletic Club
Woodinville, WA 98072-8531
Phone: (425) 481-4334
12/01/2006 Posted by jangoman
Great equipment and facility but the worst management I've ever encountered. The problems began when they over drafted my account for membership dues. Getting in touch with somebody to correct the problem took a lot of perseverance. Up front I purchased memberships for my wife and I, plus 6 personal trainer consultations. The first day my wife showed up to work out, they had absolutely no record of her membership. Again, I spent more time tracking down management to resolve the problem. The worst was yet to come... We recently moved to Colorado. To cancel our membership I had to submit, in writing, our request and provide documented proof that we were moving more than 50 miles away from the club. (It's a similar process if your spouse happens to die and you need to cancel their membership). I submitted that paperwork sometime in September of this year. Since then, they have debited my account for Oct and Nov. I have left 2 voicemails for the billing person and called several more times trying to reach her. No callback yet and I expect to see another debit in December.... Think twice before signing on the dotted line at this club!
Pros: Great equipment and facility
Cons: Terrible management and contract policy
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