Hotel 1000
Seattle, WA 98104
Phone: (206) 957-1000
09/27/2008 Posted by annabotoole
My husband and I reserved a suite at hotel 1000 about 3 months in advance for our wedding night, and we were very excited. The hotel is absolutely beautiful, the customer service is not! We arrived on our wedding night late (as we should) and were asked for a credit card, unfortunately my new husband left his card at the bar (our fault clearly), the staff said they needed any card or we could not stay! They assured me they would only put $1 on my card, and we could get his card in the morning. So I gave the desk my card. The next day we got his card and they charged it the amount for the room. They had also charged my card for the room the night before (without telling me), and over drafted my account. After I spoke to them they took the amount off my card, but would not pay the overdraft fee. The following day a charge of $200 appeared on my account, over drafting it AGAIN! When I called the manager he said it was a 'smoking' fee! My husband nor I smoke and were not even around people who smoke that night! Outraged and 2 hrs away from leaving on our honeymoon, we finally got them to take the fee off, again they would not pay for the overdraft fees and did not act sorry for the situation at all. The managers were never available and the front desk staff was not helpful.. not what you want to deal with on your wedding night, when your spending $500 on a room!
Pros: Beautiful!
Cons: Bad service, unavailable managers, stressful
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